Customer Success

The 3DR Customer Success team offers comprehensive guidance and support for
every Site Scan customer

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The Customer Success Promise

We do everything we can to make your projects as successful as possible. Here's how:

Onboarding and implementation

Our team works with yours to create a customized onboarding plan based on your business objectives. We understand the complexity of your projects and team structures, and will work with your needs to ensure a successful integration of Site Scan.

FAA compliance and certification

While it can be daunting to navigate compliance, our Customer Success team has you covered. From Part 107 certification, vehicle registration, and Airspace Authorization through our LAANC integration, we’ll make sure your drone operations are fully compliant, with minimal risk.

FAA Resources

Workflow and integration training

We’ll train every member of your team on best practices for flying with Site Scan and how to analyze and manage that data down stream. Beyond our own tools, we’re experts in Autodesk and GIS programs and file types, and can work with your team to maximize your Site Scan data in whatever applications you need.

Premium technical support

Neep help? We’re there when you need it: our team is available for technical support requests from 7am-7pm. If you have a hardware issue, we offer a comprehensive vehicle replacement and loaner program that helps keep you flying, no matter what.

Site Scan Customer Success with client

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