Returns, Repairs, Replacements, and Refunds

 

Warranty Returns

If your 3D Robotics product has a defect in materials or workmanship, please contact our Service team at help@3dr.com. The team can help you diagnose and fix problems to get you back in the air.  If we can’t help you fix the problem, you may be entitled to repair or replacement

You may view our product warranty here. The warranty covers defects in materials and workmanship during the warranty period. The warranty is limited and will not apply, for example, when the product has been misused or altered.

To return a product because it fails our product warranty, use the following process:

Step 1. Obtain Return Authorization Code
Request a return authorization code by sending a request to help@3dr.com. Please include the product model, quantity, and description of the issue(s) in the request. 3DR will respond with a return authorization code.

Step 2. Ship

Mail the product to us in its original package with all contents.  Returns must include the return authorization code on the shipping label and be sent to 8662 Siempre Viva Rd. San Diego, CA 92154.

Products delivered to us without a return authorization code or without original packaging and contents will be returned to you at your expense.

Warranty Return Processing

3D Robotics will test your product. If your product qualifies for warranty repair or replacement, 3D Robotics will, at its sole discretion, (i) repair or replace the product or (ii) issue store credit instead of repair or replacement.

If your product does not qualify for warranty repair or replacement, 3D Robotics will notify you. You may authorize us to repair the product at your expense, including a $50 inspection fee.

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