Customer Support

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Support Hours: 8am – 5pm PST

Authorized Service Center


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Satisfaction Guarantee and World-Class Support

3DR is committed to delivering the best possible user experience with our products and services. We’re so confident you’ll enjoy your Solo, it comes with a 30-day satisfaction money-back guarantee.

Our support teams consist of qualified engineers, part of the worldwide community that built Solo and developed our flight code. We understand that many questions and problems might seem complex and even intimidating to a new user, but our engineers have thousands of hours of experience with flying and product development. They know the technology inside and out and will always have your back.

Solo’s “Black Box”

Solo keeps its own flight journal, continually logging information for over 500 parameters as it flies. You can analyze these files on your own, or easily share them with our support team to aid in troubleshooting. And because all of Solo’s flight logs are saved onto the controller, not the copter, you always hold the “black box” in your hands—this means you won’t lose your flight data even if the worst were to happen and you lose the copter (the dreaded “flyaway”). If the flight logs show Solo was lost or damaged due to a system error, 3DR will immediately repair or replace not only the drone, but your gimbal and GoPro® as well.

Automatic Alerts and Ticket Submission

Solo continuously monitors flight parameters in real time. If the mobile app suspects a problem, it automatically offers you the option of submitting a service ticket via your mobile device. The controller asks if you want to submit your last flight log to our support team—which you can do wirelessly from your mobile device. Only with our dual-computer technology can Solo record all these flight logs and enable immediate submission and review to give you a truly world-class customer-support experience.

We’re real people and we’re here to help you fly with confidence.

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Media Submission Terms and Conditions

We may permit you to submit, post, upload, publish, email, send or transmit text, graphics, images, music, audio, video, photos, information, code, or other content to us through our public website. Unless otherwise agreed by you in writing, 3D Robotics, Inc. does not claim any ownership rights in such content. By making such content available to us, you hereby grant to 3D Robotics, Inc. a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, copy, adapt, modify, distribute, reference, store, cache, transfer, publicly display, publicly perform, transmit, stream, broadcast and otherwise exploit such content in any form, medium or technology now known or later developed, in whole or in part, for any purpose. You agree that neither 3D Robotics, Inc. or any third party have any obligation to provide any compensation to you for such content or the licenses granted above. You understand that 3D Robotics does not guarantee any confidentiality with respect to such content you submit.  You represent and warrant that you have all rights, licenses, permissions, consents and releases that are necessary to grant the foregoing license to 3D Robotics, Inc. and that the use of such content as permitted above will not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

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