The Solo Gimbal integrates seamlessly with your GoPro camera to provide smooth footage and gracefully executed Smart Shots. Needless to say, it’s a real drag to discover when your gimbal isn’t working as it normally should. Keep reading to see if we can’t troubleshoot your problem and quickly get you back up in the air.
Why does the gimbal seem off-center?
- Symptoms: The gimbal angle seems cockeyed or the beauty plate (at the top of the gimbal) does not mount flush with the Solo bottom surface.
- Reason: Improper cable routing can cause the gimbal to be off-center. This also hurts gimbal performance because of interference on dampeners.
- Resolution: Make sure the HDMI cable is coiled from left to right in the big radius following the contour of the Solo. The Gimbal Data cable can interfere, make sure the Gimbal Data cable is unwound and is not twisted. For details, see Gimbal Installation.
Why isn’t my GoPro responding to inputs?
- Symptoms: GoPro doesn’t respond to a button press, either on the camera (physical button) or in the Solo App.
- Reason: GoPro firmware is not up to date.
- Resolution: Your GoPro model must be Hero 3+ or higher. If so, follow these steps:
- Remove the GoPro from the gimbal.
- Remove the battery from the GoPro.
- Wait 20 seconds.
- Replace the battery.
- Power on the GoPro. At this point, make sure the GoPro firmware is the latest version.
Why is the gimbal not turning on or responding?
- Symptoms: Gimbal appears not to be receiving power.
- Reason: Possible connectivity issues.
- Resolution: Check the LED on the gimbal (behind the GoPro) and refer to the preceding color guide. If the LED is off, make sure the gimbal connector is plugged in and seated properly.
On the back of the Solo Gimbal is an LED that signals different status modes of the gimbal.
Solo Gimbal LED
The Gimbal LED displays several different signals:
- Breathing green: the gimbal is functioning properly and ready for use.
- Blinking orange: the gimbal is booting up (commonly seen while performing an update).
- Blinking blue: the gimbal has lost the communication signal. Please contact customer support.
- Breathing red: the gimbal is in a temporary fault mode. Restart the gimbal, and if the issue persists, please contact customer support.
- Solid red: the gimbal is in an unrecoverable fault mode. Restart the gimbal, and if the issue persists, please contact customer support.
If none of the preceding steps resolved your gimbal issue, please contact customer support at 3dr.com/support.