With Solo, you’re able to view live footage streaming from your GoPro® via the Solo App. This video relay from Solo to your smart device happens nearly instantaneously, giving you a valuable perspective for capturing your world from above.
If you are having trouble viewing video on the Solo App using your GoPro’s live stream, follow these steps to troubleshoot the connection.
Improvements are constantly being made to the Solo platform, so it is important to make sure you are running the latest software. Follow this update procedure to make sure your system is up to date.
If you’re using the 3-Axis Gimbal, simply make the rubber HDMI plug is securely inserted into the jack on the side of the camera.
If you’re using The Frame rather than the Gimbal, even though it can feel like the HDMI cord is plugged into your GoPro® all the way, sometimes it still isn’t. One way to test to this is to remove your GoPro® from The Frame and plug the HDMI cord directly into the GoPro®, as sometimes The Frame can get in the way of the cable.
Also, be aware that GoPro® cameras have two connection ports. Make sure you are plugging into the HDMI port and not the USB port.
For iOS devices, you force quit applications by double tapping the Home button and swiping up and away on the App.
For Android devices, this process can vary. On some devices all you need to do is simply press the square button, while other Android devices require holding the Home button to show your open apps and then swiping the application away from the list.
Multiple apps can view Solo’s telemetry data, but only one can view video at a time.
Hold the power button on the front until you see it turn off. Press the power button again to turn it on.
You can verify this by checking System Info in the App’s Settings section. If the version numbers are displayed for both Solo and the Controller, then everything is connected. If not, submit a ticket here.
We recommend using a 1080/30fps, medium field of view.
If the new camera works, then we can safely assume your other camera is causing the issue. If not, further Solo troubleshooting is called for.
If you have worked through all these steps and are still having trouble viewing video, please contact Tech Support.
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Solo Knowledge Base